Hotel Catalonia Donosti

La única vez que comimos algo en el restaurante a mi pareja le dio una reacción alérgica, a raíz de ingerir mantequilla de un plato etiquetado como vegano. Además del resto de conflictos que se derivan de la situación.Nos han jodido el fin de semana.Pero lo gordo es que se han cruzado de brazos, eludiendo cualquier tipo de responsabilidad. Hemos reclamado y no hemos tenido noticias suyas. Ellos si las van a tener nuestras: No vamos a permitir que se burlen así de la salud y de la ética de sus clientes.

Excellent location but not 4 star standard. Very expensive for the quality of the hotel.Not enough sun loungers by the pool and I had to lay on the floor.Lots of bugs around the pool and I am now covered in bites.Not a premium drink selection at the terrace bar - no beers on tap, only Heineken and warm Cruz campo.The phone wasn’t working in our room so we had to incur charges when calling reception from our mobiles.The shower gel wasn’t refilled in the shower and I only noticed when in the shower….Pillows were small and lumpy. Not feathers.

We had a gigantic bedroom with living room, big sized bathroom and all needed amenities. The room fits at least four people but felt like a whole apartment for two of us. Clean, quiet, beautifully designed hotel, although not fancy. Parking garage in premises but you have to pay. Breakfast available, great selection of food, fresh squeezed juices, coffee,teas. Felt very safe. Walking distance to city center and the beach

I liked the hotel a lot: spacious rooms, big bathroom with a bathtub, huge comfy bed. Location is great, just 10-15 minutes to the old city and the beach, a lot of nice cafes and restaurants within 5 minutes reach as well. The hotel is located on the hill, there are no big roads directly next to it, therefore it is relatively quiet too. A terrace on the roof with a swimming pool and a little bar is a great addition, the views are just stunning. Special thanks to the 2 guys working on reception, unfortunately I don't remember the names, but they were very welcoming, gave recommendations and were ready to help with any of your requests. Highly appreciated! My only note to the owners: I really do not need my towels changed every day, in fact for 5 nights I am good to use just one towel, let's save the resources when they can be saved! There is an option offered: we won't change your towels unless you put them in the bathtub. We didn't put them there, nonetheless they were changed every day!

It's very clean and efficient but lacking in any charm as it's a big chain hotel. The staff do their jobs well but are not very welcoming. The pool is only about 60cm deep so not much use for adults apart from a quick cool down.The roof terrace bar could be so much better but currently is a sparse unwelcoming place.If you don't want to take any risks with your hotel choice it's a safe bet but I'm sure there will be more interesting options in San Sebastian.

Best hotel I ever stayed at! The pool on the topfloor with an amazing view is the cherry on top! The beds are comfortable, rooms really big. We had a room with an amazing view over the city. The staff was super friendly and helpfull. My dog was welcomed by everyone.

Excellent hotel. We had a room w/view and it was nice. The bathroom was spacious. The cleaning crew and reception were nice and polite. The alternative entrance to the town center was cool.However, the amenities were extremely over priced. Seriously who charges to use the pool, 17.5€ for one hour.

Hotel fantastico, muy cuidado en todos los detalles al servicio del cliente, céntrico y con buenas vistas. Las habitaciones son acogedoras con todo tipo de servicios.  Todo el personal maravilloso, muy amable, atento y  siempre pendiente de que tu estancia sea lo más placentera posible. Sin lugar a dudas ha sido una excelente elección.

The staff here are super friendly and kind. The bar staff are also brilliant!I had food poisoning from another town and they were very nice to me. The chamber maid was also so good and professional and went out of her way to give us what we needed. I was really impressed by this hotel and will definitely stay here again when visiting the city.